Compliance Specialist
stc Bank – Saudi Arabia
November 2025 – Present
- Ensure adherence to internal policies, regulations, and compliance requirements
- Monitor and report on compliance-related activities and risks
- Assist in auditing, risk assessment, and regulatory reporting
- Collaborate with internal departments to maintain compliance standards
- Support fraud prevention and internal control procedures
- Maintain confidentiality and accurate documentation
Call Center Supervisor
2P Perfect Presentation – Saudi Arabia
January 2025 – March 2025
- Supervised call center agents and managed daily operations
- Ensured high-quality customer service and adherence to company policies
- Monitored call performance, response times, and service levels
- Handled escalated customer issues and supported problem resolution
- Provided guidance, coaching, and operational support to team members
- Assisted management with basic reporting and performance follow-up
Administrative Assistant
Contact Centers Company (CCC by stc) – Saudi Arabia
February 2024 – Present
- Prepared, drafted, and proofread correspondence, reports, and official documents
- Maintained internal records, memos, and external correspondence
- Organized and archived digital and physical files
- Managed managers’ and departments’ schedules
- Coordinated meetings, conferences, and events
- Handled incoming and outgoing correspondence
Customer Service Representative
Contact Centers Company (CCC by stc) – Saudi Arabia
March 2023 – February 2024
- Delivered professional customer service and responded to client inquiries
- Assisted with complaint resolution and service requests
- Maintained accurate records of customer interactions
Internship (HR)
Mobily – Saudi Arabia
2022
- Supported administrative and HR operations
- Assisted with documentation, filing, and coordination of HR tasks
